Frequently Asked Questions
Everything you need to know about Narwal home solutions.
What is the standard shipping time for Narwal products?
We typically process orders within 1-2 business days. Standard shipping within the continental United States usually takes 3-5 business days depending on your location.
Do you offer a warranty on your smart home appliances?
Yes, all Narwal hardware comes with a limited 1-year warranty that covers manufacturing defects and technical malfunctions under normal use conditions.
What is your return policy if I am not satisfied?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund.
How do I maintain my Narwal robot vacuum for peak performance?
We recommend cleaning the sensors weekly, replacing the side brushes every 3-6 months, and ensuring the water tanks are rinsed regularly to prevent buildup.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Affirm financing.
Can I control my Narwal devices through a mobile app?
Absolutely. You can download the Narwal Freo app on both the iOS App Store and Google Play Store to schedule cleanings and monitor your device remotely.