Returns & Exchanges
At Narwal, we want you to enjoy a smarter, cleaner home with complete peace of mind. If you are not entirely satisfied with your purchase, you can return your product within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to start the process.
Prepare the Device
Securely pack your Narwal robot and accessories in the original packaging to ensure the unit is protected during transit.
Attach Shipping Label
Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your package.
Receive Your Refund
Once our technical team inspects the returned unit, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing